Last updated 21 October 2026
We hope you love everything you order from Office Furniture 24/7. If something is not right, this page explains how to cancel an order, how to return or exchange an item, who pays for the return, and when you will get your money back.
The rules differ for consumers and business customers. Our Terms and Conditions explain which you are.
Our supplier often dispatches orders quickly, so please contact us as soon as possible if you want to cancel.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order for any reason, without giving a reason, up to 14 days after the day you receive your goods. If your order arrives in more than one delivery, the 14 days run from the day you receive the last item.
This applies to sale items in exactly the same way as full-price items.
Tell us clearly that you want to cancel before the 14 days are up. You can email sales@officefurniture247.co.uk, write to us, or use the model cancellation form at the bottom of this page. A phone call is fine too, but please follow it up in writing.
After you have told us, you have a further 14 days to send the goods back, following our return instructions.
You cannot cancel under this right for goods that are made to your specification or clearly personalised, such as items made in a fabric, colour, finish or size you chose for your order. The product page or the checkout tells you if an item is made to order.
Your rights if these goods are faulty or not as described are not affected.
Please return items complete, unused and in their original packaging if you still have it. You may handle and inspect an item as you would in a shop.
If an item has been handled more than was needed to inspect it, for example if it has been assembled and used, or it has been damaged, we may reduce your refund to reflect the loss in value.
If you are cancelling because you have changed your mind, you pay the direct cost of returning the goods. You are responsible for the goods until they reach us.
Office furniture is often too large to send by post, so the cost of returning it depends on the item's size and weight and where it is collected from. If you would like an idea of the return cost for a particular item, contact us before you order.
You pay nothing to return goods that are faulty, damaged in transit or not what you ordered. See "If an item is faulty, damaged or wrong" below.
We will refund the price you paid for the goods, plus the standard delivery charge you paid to receive them. If you chose a more expensive delivery option, such as next working day delivery, we only refund the cost of our standard delivery.
If you booked a pre-build or installation service and it has already been carried out at your request, we may deduct a proportionate amount for that service, as the law allows.
If you used a discount code, we refund the price you actually paid.
We will make your refund:
We refund to the payment method you used, and we do not charge a fee for refunds. Your bank or card provider may take a few working days to show the refund. If you cannot see it, please check with them first, then contact us.
Your legal rights under the Consumer Rights Act 2015 apply alongside everything on this page. Goods must be of satisfactory quality, fit for purpose and as described.
We pay all return and collection costs for goods that are faulty, damaged in transit or not what you ordered.
Please tell us within 7 days of delivery if anything arrives damaged or missing, so we can put it right quickly with our supplier. Telling us later does not take away the rights above. Photographs of the item and its packaging help us sort things out faster.
If you would like to swap an item for something different, contact us within 14 days of delivery. We will treat it as a return of the original item under this policy, and you can then order the item you want.
If an item is faulty or damaged, we can replace it with the same item.
Any manufacturer's guarantee that applies to a product is in addition to your legal rights, not instead of them.
The 14-day right to cancel in Part 1 is for consumers only. If you are buying for a business, the following terms apply instead.
Please check every delivery promptly. Tell us in writing about any damage, shortage or fault within 7 days of delivery, with photographs where relevant. Once we have confirmed a genuine fault that was not caused by misuse, we will repair, replace or refund the item, at our choice. If we replace a faulty or damaged item, we replace it with the same item.
When we have received and inspected a returned item, we will email you to confirm that we have received it and whether your refund has been approved. Approved refunds are made to your original payment method, usually within 5 to 15 working days. If you have not received your refund within 30 days, please check with your bank or card provider, then email sales@officefurniture247.co.uk.
You do not have to use this form, but you can copy it into an email to sales@officefurniture247.co.uk or send it by post.
To: Victory Commercial Interiors Ltd, trading as Office Furniture 24/7, Unit F9, Fairwinds Farm, Bulphan, Essex, RM14 3TD. Email: sales@officefurniture247.co.uk
I give notice that I cancel my contract of sale of the following goods:
If something has gone wrong and you are not happy with how we have handled it, email sales@officefurniture247.co.uk with "Complaint" in the subject line, or call us on 020 3105 2646.
If we cannot resolve it between us, consumers can get free, impartial advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.
See also our Terms and Conditions and Shipping and Delivery Policy.
Victory Commercial Interiors Ltd, trading as Office Furniture 24/7
You can also reach us through our contact page.
